Researchers assessed what would motivate people to use chatbots for mental health services in the wake of a mass shooting.
Chatbots are computer programs or smart algorithms conducting conversation via auditory or textual methods. We report their application for mental health monitoring and psychotherapy, in cancer care, medication management or for dispensing medical advice.
Research found that chatbots working for reputable organizations can ease the burden on medical providers and offer trusted guidance to those with symptoms.
Researchers show chatbots could play a key role in helping people with issues around their health and wellbeing.